However, this time, that remedy does not seem to work. 04:00 PM. My BT TV box has stopped working or keeps freezing | BT Help 10h41, on Hi, my youview box is stuck on the loading page. on It is described at . I'm with PlusNet fibre using a TalkTalk box. Humax say that the failure rate is within industry norms, but they would, wouldn't they. 04-04-2020 I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. p.s. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. 21h23, on Thanks for posting back with what seems a positive result. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. 15-12-2020 I think that hardware failure is a possibility. My box has a repeat problem. All rights reserved. on If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. See our connection guide. 14-12-2020 Until I saw this thread, I was blaming that for this symptom. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. If youd like to join in, please sign in or register. It is described at. Some would say that yours has done well to last three years. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. It also failed any recordings set up remotely or more than 24 hours in advance. Youll be greeted with a friendly Hello telling you that your box has restarted. More info. We haven't changed anything. I believe there is a maintenance mode which you can get into, which may give you more recovery options. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. With regards to the non loading, this is normally a sign of a catastrophic failure. Update: Looking at some of the advice on this site, I have tried some of the reset options. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. (As fine as they ever do on my poor internet connection lol). My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. Maintenance mode is used to recover your box when something has gone wrong with it. Model number 91-00438. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Unplug and reconnect power to yourbox. The different options available are displayed below. Need help with these connections? Luckily I managed to watch other recordings on catchup. . Either way, the box is effectively dead. The hard drive sounds like its trying to do something but nothing happens. 12:54 PM, on Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. Any suggestions/information gratefully received. By selecting Accept, you are agreeing to our cookies. 17h00. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. It is a bt youview box. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? We know how important recordings are so we do offer options to keep your recordings. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. Select Update Software. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. We need to access Maintenance Mode from the start up screen. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. Stuck on loading - BT Community I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. Are you currently in a TV contract with BT ? A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. Once you have had a chance to test it out post back and let me know how you are getting on. This site uses cookies. Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. The guide works fine, as do the catch up players. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM YouView TV Ltd 2023. Are you familar with perforing maintenence mode resets on Youview boxes? on Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. on Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. Only change is that I had to switch channels on broadband recently. It is strange because the catch up players work fine. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. Switch power off by removing the power cable. Hope you're keeping well in these strange times! I've sent you a Private message explaining how you can contact the forum moderation team. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Me too, on my DTR1010. It is a bt youview box. T1000 boxes have a reputation for premature hardware failure. http://videos.youview.com/support/maintenance_mode.pdf. 20h29. The YV persistently tells me it can't connect to the internet. From My Account you can also check your connection and test your line for any issues in the Service Centre. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Access from your Country was disabled by the administrator. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've arranged for a replacement box to be sent and returns packaging to return your existing box. At that time, I switched it off and left it unplugged for a minute or two. I would still be inclined to get it replaced under warranty. I take it you arent on a YouView contract with Plusnet, or you would have their box? If so have you had a chance to test it yet and with large recording on in 4K? TalkTalk is sending a new TV box. BT TV. Hi John. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. 05-07-2022 Take a look at the forum I mentioned. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. on YouView TV Ltd 2023. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. 17h16 on on Ive done a factory reset to no avail, any ideas? The new box should be with you on Monday. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Thats not meant to happen. 04-04-2020 To have two die on you like this sounds like very bad luck. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. Solved: YouView box not booting - TalkTalk Help & Support It looks like you're new here. Check here: https://community.bt.com/t5/notes/privatenotespage, on 04-04-2020 Sadly factory reset stopped at set up broadband connection. You view box stuck on loading page - BT Community Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). It just seems to get stuck on the YouView loading screen forever. I'm really glad to hear you've received the new box and all appears to be well. Any advice would be appreciated. 05-07-2022 please let us know how you get on with a 4K recording. Youview Box stuck on please wait. You may be able to change the hard disk inside. You'll now see a warning screen. 8h37. on A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. Already know your box model? More info. on Hi John. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? 14-12-2020 Internet/USB Recovery, delete recordings. mode 4 (interenet reset keeping recordings) are the ones to consider. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Myview recordings and scheduled does the same. I bought the box a few years ago to record and access freeview channels. 17h05 When I powered it back on, it seemed to work again. 24-04-2019 Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. 15-12-2020 There are various different levels of reset modes 2 (factory reset keeping recordings) .
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