If you placed an order without an account, you can use the same email to create an account to access your return label. For international orders, any taxes or customs fees are the responsibility of the recipient. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Phone Email. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. It is a no for me. We're so sorry to hear about the order. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Hi Bailey! Horrible company and horrible customer service. Thanks for your feedback. They do not have number to call. We therefore have no responsibility or liability for the content and activities of these linked sites. Late for the sky customer service - eayfli.webdesignsolution.info CASANDRA M. was extremely helpful in seconds. Closed now : See all hours. Shipping was supposed to be 5 business days. My daughter has an event Nov. 19. Tip for consumers:Do not buy from this company. We're so sorry to hear issues with your order. This is the only time I ever have ordered something online when the seller would only give store credit. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Check out what 6,864 people have written so far, and share your own experience. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago -Kate. We do not provide information to these agencies or companies for marketing or commercial purposes. You would have received multiple shipping notifications if this is the case. Products used:None package arrived too late. FHFA Announces Targeted Increases to Enterprise Pricing Framework Absolutely terrible customer service. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Hi there. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. This policy is effective from 01/01/2016. 1200 Wall Street, Floor 2 We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. You can choose to accept or decline cookies. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Ordered my daughter a winter formal dress. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. Not only was she patient but she was quick and so attentive. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Lucy In The Sky Cafe - Tripadvisor If the issue persists, we would suggest to follow up with your bank. Amazon.com: Customer reviews: Lucy in the Sky -Kate. Free FedEx Shipping, over US$75. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We reserve the right to withdraw linking permission without notice. Please use the following size guide to help determine your size of clothing. We ordered a dress on 9/6. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. This Privacy Policy Statement only covers our Website and does not cover any other website. Great experience :). You can email us at resolution@lucyinthesky.email! Contact BT | Call us or chat online | BT Help Please email us at resolution@lucyinthesky.email so that we can further assist you. Hi! Contact SPYPOINT | Fast Customer Service/Support 2023 - JustUseApp My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. I reached out to customer service numerous times and have not had a response. www.lucyinthesky.com retains the right to refuse any request made by you. It was nothing like the picture. Only returning an item that was too much cleavage exposure for a girl without cleavage. Incredibly scammy and misleading. We do not save your payment method details on our website. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. We'd love to find a resolution due to this issue. Terrible return policy. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) All orders are subject to availability and confirmation of the order price. Sky Ireland Contact Numbers & Customer Service Tips - Selectra Yes! United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. I placed an order and was waiting for more than a month. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Check out what 6,872 people have written so far, and share your own experience. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. | Read 5,961-5,980 Reviews out of 6,593 Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I threw out all the clothing. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. What is the Lucy in the Sky customer service email? Thanks for your feedback. Really horrible place. Thanks for your feedback. Sky Customer Service Telephone Numbers - Digital Plans If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Do you agree with Lucy in the Sky's 4-star rating? The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. If you are in between sizes, we would generally suggest to order a size up. Contact us - LUCY IN THE SKY WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Two out of four of the dresses arrived by January. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Completely different material than pictured. These used to work but not sure if they are still valid numbers. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Be careful of ordering something for a particular occasion. Products used:We havent received the products, Hi Jessica! These linked sites have separate and independent privacy policies. Lyst Authenticcom meets visitor expectations and captures their Faq - Lucy in The Sky Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Have e-mailed twice in the last week with no response! How would you even know if something would fit or if you'd like the quality? There are thousands other options. Please email us at resolution@lucyinthesky.email for further assistance. -Kate. Please use the following size guide to help determine your size of clothing. She even helped me cancel an order and issued my store credit instantly. Store credit took weeks. Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). These companies are a dime a dozen, you can 100% find another that actually values customer service. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). -Kate. I messed up my address and they were quick to help and fix my mistake. -Kate. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. This will be automatically applied to your account attached to the email address used for the order. Tip for consumers:Pay attention to shipping times. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Los Angeles, California Tip for consumers:NO REFUNDS! I HAVE MY TRACKING NUMBER. Hi Denver, Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. If you want to make a complaint to the Sky customer service team, they can be reached on . Lucy Harley-McKeown; Jessica Clark; . Now my daughter has no dress for homecoming and we are scrambling. Categories. Technical support. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. Products used:I ordered a dress that NEVER was shipped. 0333 7591 018. Hi Chloe, Thanks for your feedback. You can email us at resolution@lucyinthesky.email! Intellectual Property, Software and Content. You should check this page from time to time to ensure that you are happy with any changes. We're sorry to hear about your disappointment with our return policy. I was so disappointed in the quality. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Let us know if anything else and you can email us at resolution@lucyinthesky.email! For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Poor Customer Service! If you need help please email us at resolution@lucyinthesky.email if anything else. Its pathetic that they do that to customers. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Mike, Thanks for your feedback. This is a generic card error - this means that your bank is rejecting the transaction at this time. Order took over 2-4 weeks to be delivered. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. It is an eligible payment method for all U.S orders over $35. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Hi Hailey, Thanks for your feedback. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Im very disappointed. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Saved jobs The package was never opened -- and sent back immediately. Trust that their reputation is deserved. You can activate your new camera, view your photos, manage and monitor. Thanks for your feedback. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. We're so sorry about the delayed style. You will receive your tracking number once your style/s have been shipped. Key Employees of Lucy In The SKY. The reps copy and paste generic statements to your emails and don't actually solve any issues. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Not Available. You must not misuse this Website. Also no updates on arrival or even if I will ever get it. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. What Is Lucy in the Sky? -Kate, Lucy in the Sky is an absolutely horrible company. Customer service is awful. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Do not trust this shop to deliver. Please read the email in full, there may be pertinent details which may have been missed. We're sorry to hear about the sequin issues on the dress. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. I know it's still only Nov. 15 but I do not think this dress is coming. Sky's customer service number. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. I've lost $120 to Lucy In the Sky and received nothing. Our regular return policy applies to all orders made through AfterPay. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! We're so sorry to hear about the order. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order I feel tricked and pissed off. Seven things you didn't know about "Lucy in the Sky with Diamonds" Moving home . Please email us at resolution@lucyinthesky.email so we can assist you further. Yet Lucy in the Sky refuses to give a refund. The first time it was cancelled altogether. LUCY IN THE SKY Help Centre Article created 4 years ag Oh no! I ordered the Kayden Dress in black. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. We are not doing wholesale at this time. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. If we are unable to contact you we will treat the order as cancelled. Lost or stolen. . We had the same issue. It said delivery between 9/30 and 10/12. Copyright 2023 Lucy in the Sky inc. All rights reserved. My learning training provider was City and Guilds. All our models are approximately 175cm tall. Most dresses are see through material with zippers stuck. We will not be liable if for any reason this Website is unavailable at any time or for any period. I ordered a dress on October 2,2019 and still not dress. Sky Customer Service Contact Information | Updated Guide - DoNotPay Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Lucy in the Sky Reviews | Read Customer Service Reviews of - Trustpilot If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. You may store, print and display the content supplied solely for your own personal use. If you need your dress for a specific date you might want to find a different one. The cost of foreign products and services may fluctuate. Contact Centre & Operations Archives - sky Lucy in the Sky - Rotten Tomatoes - Movie Trailers | Reviews - Rotten You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Our small is generally the equivalent of a US Size 2. 0800 230 0202. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. I will definitely order from this website again. Do you agree with Lucy in the Sky's 4-star rating? Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Lucy In The Sky Login. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. We'd love to assist you further if you need help with returns. SHIP'S CELLAR PUB, York - Menu, Prices & Restaurant Reviews - Tripadvisor - Kate. Thanks for your feedback. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. Not Available. Critic England, United Kingdom. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. - Kate, Hi Chris! Is Lucy In The Sky Legit? Website Review - DECPIT We do specifically outline the estimated delivery time on each individual product page once a size is selected. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. They said I would be receiving updates and a tracking number. Please emails us at resolution@lucyinthesky.email so we can better assist you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How useful is that if the items never come? This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. It has been such a negative experience. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Share. -Kate Sarika Pramod 1 review US 3 days ago Great experience! If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. I've never encountered an online retailer like this. Please email us at resolution@lucyinthesky.email if anything else. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. I have emailed them three times and tried to do the virtual chat but it never works. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, We're so glad that our customer service team was able to assist you. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. KYLA can provide quick and real-time responses to your SKY service concerns. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John.