Please use this in a story so everyone knows. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. See the table below for guidance on issuing a partial refund. document.write ('&cb=' + m3_r); Slow but it beats the stress and aggravations. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. Carefully check the returned item before issuing a refund. And we had to let him. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). The amount he wanted back was pretty much the whole amount once I deducted shipping. The seller is required to respond and honor their returns policy. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. You are not allowed now to dispute a not as described return. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. On our second correspondence the buyer replied, "unfortunately doesn't work for me. This is a good option for low-value items. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. eBay Money Back Guarantee policy eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. But I certainly won't be surprised if I have to allow a return anyway. if (document.mmm_fo) document.write ("&mmm_fo=1"); //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. What's the point of "returns not accepted" ? : r/Ebay - reddit Buyers can always submit a return request, even if your returns policy says you don't accept returns. I was not trying to show how it 'benefit a buyer". You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Answer (1 of 3): Sellers are not required to accept returns. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. You can choose to add a message to the buyer. Give a full refund The buyer will receive a full refund, and they'll keep the item. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Sorry if these are easy answers, I've never done this before! A Not as Described case does not require you to return the item at your expense. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. It fixes posts like this one more often than it breaks them. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Tip To maintain that trust, we expect all members to treat each other with respect. See our Condition of returned items policy. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. I've tried sending messages, and all he says is "it doesn't work". Now, even clear cases of buyer's remorse are allowed to return. You can't deduct the original shipping cost from any refund amount. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Some purchases inspected under Authenticity Guarantee are considered final sale. A dialogue will open as you type your search terms. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Returns should be sent with tracked shipping that can be independently validated. You have 8 calendar days to review the return reques t and take action. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Trading Cards have a more limited return window. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. You can choose to add a message to the buyer. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. You can either: - accept the return and provide the buyer with a return label. The return is treated as if the item didn't match the listing. eBay may step in without the buyer asking if there is no valid tracking information available. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. You can choose whether to accept returns if a buyer changes their mind about a purchase. document.write ("<\/scr"+"ipt>"); Returns not accepted is outdated online. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. var m3_r = Math.floor(Math.random()*99999999999); eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. In some cases, your response options may differ. I received two return requests this evening. Tip document.write (document.charset ? When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. My seller rating on eBay is 100% and I have had an account on eBay since 2009. Enter a return merchandise authorization number, if you use them. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. Read our article on, Need help with return shipping? You are not alone. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. am I required to pay for shipping? Select the applicable selling categories. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. 01:47 PM Once you've accepted a return, the buyer should send the item back to you as soon as possible. How is it a benefit? In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . How eBay Sellers Can Prevent Returns - liveabout.com The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. I just sell locally to avoid all shenanigans. They also state that they cant guarantee the condition of the item being returned. Attach the label from your desktop or mobile device. Some returns may remain open for up to 35 business days. What is defined as damaged, faulty or how it is described can be completely different things to different people. Tip You don't accept returns in your policy, and the buyer changed their mind about a purchase. document.write ("?zoneid=2"); https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). You need to call ebay. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. The item was shipped and confirmed as delivered. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. In some cases, eBay may automatically accept the return on the seller's behalf. ebay seller doesn t accept returns - austinresearch.co.uk This is a good option for low-value items. //]]>-->,