However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Homepage for Gateshead Councils Benefits and Council Tax information Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. NE8 1HH The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. To access this support or speak to an advisor, contact Business Gateshead today. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Your Employees Portal - Gateshead Council Top Jobs in Gateshead, England. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Council tenants can also be offered evening appointments for repairs from 4:30pm. They should all be done. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Whats in it for you? 2 0 obj Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Information, Advice, Services and Support - Gateshead Local Offer SEND Unfortunately, this job posting is expired. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. This is known as the Right to Repair scheme. We have guidelines on how long different repairs should take. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. However, the contractor will not ask you for any money when they call. % You should report any damage to your local housing office. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. The report found the repair centre's ability to handle calls was deemed 'critically low'. Some of these jobs need to be inspected before the contractor can start the work. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". stream Regent Street Work to the outside of your home may not need an appointment. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. As a council housing tenant, you are entitled to a good standard of living. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. 182-184 High Street Your Employees Portal - Gateshead Council Our housing offices are currently closed to the public. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We will tell you in advance when any work like this will happen. Some work to your home is done as part of a planned maintenance or investment programme. 4 0 obj Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Always ask to see this card before letting anyone into your home. Council residents in Gateshead waiting nearly a month for house repairs Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Section Manager - Repairs - Gateshead Council - North East Jobs If so we can help you claim compensation on a NO Win, NO Fee basis. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Reporting repairs Home. If your repair can't wait until the programme we will carry it out within the normal timescales. Gateshead Council aims to complete the backlog by late March next year. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. For further information please contact the Involvement Team by: Civic Centre We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Do you want to work with us in helping to create spaces that are great to work and/or live in? We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. The panel decides which services they review based on various criteria. Housing contact details - Gateshead Council Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. You have the right to appeal if you don't agree with a decision to charge you for repairs. You can create a free account to post activities, services and promote organisation working in Gateshead. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. You can also include claims for loss of earnings and care costs if necessary. There's also additional service charges from 115.85 a week, this cost is eligible . This makes sure that everyone is treated fairly. If we miss an appointment and we didn't contact you, please contact us. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Thursday 26th January 2023. Our business support events remain cancelled for now. Thank you so much. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Connected Voice are collating information about support across Newcastle and Gateshead. Gateshead Council. We hope to reschedule these events at a later date. Gateshead pensioner 'shocked' at council's repair works on his home of Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Request a FREE property inspection to find out how much your claim is worth. If this is not possible, we will replace with the items we hold in stock. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. There are no emergency or urgent repairs outstanding at this point in time. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Gateshead, England Jobs - 16,311 openings | Glassdoor This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Youll be paid a competitive salary plus additional allowances where relevant. Payslips. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. 1 0 obj If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. We hope to reschedule these eventsat a later date. Home Group | Watergate Court, Gateshead However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Gateshead council tenants wait almost a month on average for repairs We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. 0191 433 3174. housingadvice@gateshead.gov.uk. Call us on 0333 050 8887 to start the process or fill in the form. This covers things like outside painting, replacement windows and annual gas servicing. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. We are Gateshead Council'sHousing Team. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Work continues to address 3,000 Gateshead Council property repair backlog Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. <> Gateshead Council Section Manager - Repairs Job in Gateshead, England Gateshead. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. View my payslip. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Work continues to address 3,000 Gateshead Council property repair We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Are you a Council or Housing association Tenant with housing disrepair issues? Head of Repairs and Maintenance - Gateshead Council - LinkedIn For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. A public consultation on the future of Gateshead Council's Leisure Services has commenced. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. <> We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Gateshead Council aims to complete the backlog by late March next year. Were delighted that you want to come and work with us. What are the costs and charges at Watergate Court. Read more about the Housing Capital Investment Programme. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. View details of your former and current tenancies including rent statements and repair. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Time to have your say on the future of our leisure service. Gateshead These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". People really are our greatest asset at Gateshead Council, and we value every employee. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu These are repairs which could cause injuries or further damage if they are not dealt with quickly. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Business advice and support - Gateshead Council Complain about council or housing association repairs It is also possible to claim for any damage that may have been caused during repair works. These are repairs which need quick attention and don't need an inspection first. The department is on the lookout for more callhandlers and building technicians. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. I have got this complaint, they monitor it and see it through to the end. To register with My Housing Account, select 'my account' at the top of the Council homepage. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Repairs - Gateshead Council United Kingdom. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council