This sub is not for advertisements! Hi Jody, The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. Michelle Spire Oh yes. It is also worth checking that our emails are not landing in your spam folder. Unrivalled workspace. endstream endobj startxref hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * I would recommend that anyone considering using this company to think again! AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Im sorry if you felt the need to escalate this. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. Regus Luton have a very devious way to prevent full deposit return. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Guide to the DragonPass lounge membership program - Point hacks We use cookies to improve your experience and deliver personalised content. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Save my name, email, and website in this browser for the next time I comment. All our agreements automatically renew before their term finishes for an equal length to the previous one. We sent them proof by email confirming that we could use the machines. In April of 2021, I tried to set up a virtual office with Regus. So, I would like to request you to cancel my membership with you kindly. The quality of Regus office space is good and available services/appliances were reliable. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Let us find the workspace that`s right for you and your team. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. Its nonsense in most cases and one should be able to continue with an office space. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. I wish I never did business with this company. [Resolved] Regus Review: Termination of membership agreement We have never had a late payment in the 7 years we have been there, which accounts for nothing. They are thieves and scammers! Access our extensive global network of business lounges, coworking areas, or office spaces. If you refuse to pay their bogus invoices they will send you to collections. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. And, therefore continuing the membership is not possible anymore. Meet in any city. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Mailforwarding, Hi Martin, Did yours get refunded? They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. I look forward to receiving more information from you. 205 0 obj <>stream Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. My membership number is XXX-0000-11111-0000. This article was previously written by Matt Moffit. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. It is clean and smart and well organised. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. We hold a pre-authorisation charge of GBP14.75 on all new registrations. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Hi Cami, Im sorry that you feel this way. I have stopped all payments since then due to loss of job and relocation for school. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality Kind regards, I would love the opportunity to help further but havent been able to identify your account. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. Disgusting behaviour. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . I had an error with their billing department which was 100% their fault. I had a membership for over a year. Absolutely unacceptable behavior. they charged me twice and theyre being difficult.. please help. And, as I am moving to another state, it won't be possible for me to continue with the same. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. This is not the case. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). PDF Regus Offers Terms and Conditions they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. + Free Sample of Insurance Cancellation letter Template. It is just because of the nature of my job. Prices are subject to change and will vary depending on the specifically selected products and services. This company bills you for services you do not use. Search for participating airport lounges and eateries here . Passes purchased in this way are non-transferable and not changeable. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Your termination will be automatically confirmed by email. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. Thank you for your consideration. Also they thretaten u with debt collector and give all ur personal data for them. A member of our team will get back to you as soon as we have the details. They will ignore your requests and continue to bill you. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Hi Andrew, Im sorry you felt the need to escalate this. Best regards, You can reach out to them by raising a query via the online account (help section). And answer could take 2-3 weeks! I would like to request you to cancel my membership with you kindly. 1. Paid for parking online and have now received parking ticket from private company. Who has the free mental bandwidth to keep track? Well. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. How many days access a month do I get with my membership? My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. We can assure you that our teams are always happy to help. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Originally, total costs 20k THB, but end up with 50k THB. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Regus helps businesses find and create the right workplace for their people. %%EOF Transparency is very important in everything that we do. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. The complaint has been investigated and resolved to the customers satisfaction. Service 110 Value 107 Shipping 48 You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts The answer is: it depends who you ask. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. Doing so will take you to a sign-in page. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. HOW DO I CANCEL MY MEMBERSHIP? - Member Services 2.0 Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. I havent been able to identify your account. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. No one would contact me over the phone. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Please could you send those details to me at lorraine.brule@regus.com so I can support you?
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