Submitting a response indicates a willingness to work with customers to make things right. From researching this seems to be a problem with a lot of Thor coaches from that year. Note that complaint text that is displayed might not represent all complaints filed with BBB. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. We have spent more than three years trying to get these issues resolved. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup We reached out to Thor and la mesa and they say its our problem. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Stock Number You might find those release tools with the manual for the radio. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. . ****** was not being truthful. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. Save your favorite RVs as you browse. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. New 2023 Thor Motor Coach Palazzo 37.6 - Exploreusa.com ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. **** did send the new flooring to CW. Listed 15 hours ago in Camp Verde, AZ. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? Discover the necessary items to make this an unforgettable adventure! It is winterized and sitting in my driveway for the winter. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. Need advise, had a shop replace house battery and repair inverter. I guess that is the million-dollar question. Mechanic's Assistant: What year is your Chassis? With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. Brought the coach home. Look in house battery compartment. All of this back and forth is not fair to us, the consumer. $5,000. The best of Class A amenities and more power than a Class B. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Our BIGGEST Class C is HERE!! good-will offer. Listed 27 weeks ago in Cass . You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. I admit, we were naive in thinking that the labor charges could be so little for such a job. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. WHO IS RIGHT? Please select a year to search for available owners manuals. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. State: Texas. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? If you wish to set up a factory service appointment to discount you the $2000, please call ************. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! I can only speak to the radio wiring in my coach. **** has already sent the flooring. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! All Advertised Prices Expire daily at Midnight. She agreed to wait till it is safe to drive the coach to get the estimates. Which we received no assistance. Is An RV Renovation Project Right For You? We purchased a 2020 ************ model **** on September 4, 2019. 2022 Thor Motor Coach Freedom Elite - RVs & Campers - Facebook We bought it new in 2018. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. There's a reason why so many choose Thor Motor Coach. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. It is the original claim. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. **'s labor charges of $7,500. This is an independent, unofficial site. Posts: 2,166 THOR #11781. Not just one but every single seat in . The customer service ************ spoke ith customer service reps who have no customer service at all. Description. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Not a fuse, not a wire. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Troubleshooting and Repairing RV Electrical Problems for - AxleAddict All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! What have you tried so far? We want the work to be done correctly. Based on what was submitted to Thor, we see no warranty concern. Complaints for Thor Motor Coach - Better Business Bureau North America's #1 Motorhome Brand Manufacturer - Thor Motor Coach Number Of Discs. As the smallest motorhome option, camper vans are welcome virtually everywhere. I was given a few numbers of service centers and I had to contact them. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. Cab-Over Bunk. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. This price is only valid for 24 hours from. It's been non-stop. New 2023 Thor Motor Coach Four Winds 31WV Motor Home Class C The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. When searching for a service center make sure to use the filter option. ** Day 2 we tried using the microwave again. 2 tables that convert into beds. Thank you. Wondering if the converter is shot. Who never came back to do the work. Use/store switch in use mode? ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. We have only Put 2400 miles on since we bought it. I got a jump and the car battery is working fine now, but the house batteries are still dead. BOTH of which **** has rejected. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. You probably have to pull the radio out to find it. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. BBB is here to help. Step inside and find a 68" jackknife sofa to the right of the entry door. And one, Don't Miss Paradise Oaks RV Resort In Florida. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. Use a pen or paper clip. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. PDF TaBLE oF CoNTENTS - Cruise America Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. If you wish to set up a factory service appointment to discount you the $2000, please call ************. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. Non-smoking and pet-free. Also, it was pointed out to us that the flooring had already been repaired prior by someone. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. The solenoid is subject to failure and if it does, the switch will do nothing. We have been diligently working non-stop to get the flooring and heating breech issues resolved. 40,000 miles. 2019. 2022 Thor Motor Coach freedom elite. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. As of today, the coach has only ***** miles on the coach. Fill out this quote form and we'll get back with you as soon as possible. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. Message. Know someone who might be interested in this RV? Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Recall Notices - Latest Recalls for Thor - Arfc Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. Rear Bath. Did you recently have your batteries drain on you? ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! For a better experience, please enable JavaScript in your browser before proceeding. This dealer in **** miles away so thats not happening. Thor is saying to just patch it. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Any price listed excludes sales tax, registration tags, and delivery fees. After getting back both radios not working. 2020 Thor Four Winds Moto | Recreational Vehicles | ksl.com 15 amp. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! We purchased a 2016 ************ 40xte with ****** miles on it. This allows the radio to run with the ignition key off. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . He considered this an open case. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. We are also providing the **** commercial vehicle center web address. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. Couch framing falling apart from 1in screws being used. The same way they want they money on time, Included my vin number thor vegas **** 2022. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. Apparently, they couldn't come to an agreement with ****. RVers Ask: What's The Best Way To Sell An RV? TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . All good. I am rejecting this response because:This is the same response I received earlier.