You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Qube are employed directly by BT to do Internal Home Checks. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Very rarely. Missed appointments. Some modules are disabled because cookies are declined. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Well remotely activate a port on the ONT. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Its not BT Openreach, its simply Openreach, a BT Group company.. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. BT Openreach What a great place to work! When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . So, here's where it all started working as a Phone Engineer. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. This is a very common mistake made worse by the press. Fibre Engineer - jobs.bt.com With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. (adsbygoogle = window.adsbygoogle || []).push({}); Its a good idea to make sure youve got the relevant property insurance to cover such instances. If the work is not complex, they'll carry out all the external work required. It could be Sky's Openreach account number, for the details that ISPs have given them. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. What are the time slots for Openreach engineer appointments? Try their website here. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. This could be when: We only charge for repair work on a small number of fault reports. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. It also insists that the line is properly fixed. Openreach to hire 5,000 engineers to bolster broadband rollout | BT Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Openreach on LinkedIn: #weareopenreach | 17 comments . Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Asked 22 May 2022 Openreach creating 5,300 new jobs to speed fibre rollout There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Anyone else had this? My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. 15h06. Suggest you contact openreach as this is BT Retail /Consumer forum. Thing is there is a lot of stuff under footways so you can't go mad. Working Hours at Openreach | Indeed.com Openreach, which controls most of the UK's. Phone Engineer My background-why I left the BT Openreach Job I loved Openreach Trainee Engineer Reviews | Glassdoor If a charge is likely, well let you know. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For on 30-03-2021 My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). In 1987 I began a career as a British Telecom Engineer. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. 22h52, Hi. Automatic compensation: What you need to know - Ofcom Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Our broadband then stopped working completely. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Not really a good service from BT. Complex Engineering Reception and Triage. My Background as a Phone Engineer in Southend. 10. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Contact BT | Call us or chat online | BT Help A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Apprenticeships. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. If you arent available, someone over 18 will need to be around. If you currently work for the BT Group please apply directly through the Internal jobs board. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. There's more to Openreach than meets the eye. BT on Twitter: "@richthestag I've checked with Openreach and they've A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Huge 130m Boost for Grain's UK FTTP Broadband Rollout The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Well let you know if this happens. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . You were left wondering if this was just a temporary fix. I could not recommend working for BT Openreach at all. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Is there an Openreach Engineer in the house? - Page 1 - Jobs Skype involved a presentation, then a capability and suitability assessment. How long is the appointment? If the engineer is already working on the fault, then you won't be able to change the appointment. these comments are my own and in no way represent any company that i may or may not be linked too. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Openreach UK Rebranding All its Logos and Engineering Vans The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Openreach did not have anything to add to the BT statement. @XRaySpeX . Compiled by Patrick Collinson. This is simply not true. Well arrange a convenient appointment when both you and the engineer are available. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. BT Openreach Engineer - if you can't book a visit try an independent It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults.